RDP Foodservice LTD
  • Hilliard, OH, USA
  • Full Time

Medical, Dental, Vision, HRA, Paid Time Off


JOB RESPONSIBILITIES

It is the primary responsibility of the Customer Service Department to provide outstanding customer care to RDP's diverse customer base.  Key duties:

  • Enter various types of customer and vendor orders into RDP's ERP system
  • Issue credits and return authorizations;
  • Investigate customer requests, problems and/or complaints for successful resolution;
  • Provide customer feedback on service issues or customer concerns to the manager;
  • Monitor expected daily incoming orders to ensure all orders are timely placed in the system;
  • Communicate to customers new and featured products, company announcements, holiday schedules and marketing and sales initiatives;
  • Providing internal support to the Territory and Multi-Unit Sales Teams;
  • Monitor internal and external email communications and perform the requisite actions;
  • Communicate with the Transportation Team daily to help resolve service issues as they arise;
  • Work effectively in a team environment to meet business goals and objectives;
  • Provide personnel back up to the front desk/receptionist position
  • Other duties and projects as assigned;

 

JOB QUALIFICATIONS

  • High School Diploma or general education degree (GED);
  • One year experience in customer service or inside sales;
  • Attention to detail;
  • Excellent telephone skills;
  • Time management; the ability to organize and manage multiple priorities;
  • Excellent verbal and written communication skills and email etiquette;
  • Ability to read, interpret documents such as procedural manuals, work instructions and write correspondence through email;
  • Ability to type 45-50 wpm accurately;
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals;
  • Microsoft Office and ERP system (or similar) experience is preferred;
  • Displays a friendly, positive, pro-customer attitude
RDP Foodservice LTD
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